TOSCANO’S COVID-19 PROTOCOL

We want to assure our customers that Toscano’s are continuing to take all necessary measures to ensure an ongoing safe environment for our customers and staff.
These measures include:

• Sanitiser at entry – all customers are required to sanitise their hands before entering the store. Sanitiser is provided at all entries to our stores. We also provide sanitary wipes for disinfecting any trollies or baskets that customers may want to use
• Sanitation – all surfaces and communally-used items are being sanitised frequently on top of our already stringent cleaning schedule
• Social distancing – numbers of patrons in stores is being monitored and controlled, in accordance with Government guidelines. To aid with this, some doors, particularly at our Kew store, have become EXIT ONLY. Signage is in place to advise customers of these changes. This allows us to control the number of customers in the store at any one time.
  We are requesting that all customers keep at least a trolley distance between themselves and other customers and staff. Staff have been trained to assist with the spatial negotiation. We do reserve the right to remove those deemed to be not complying with the social distancing measures
• Cash handling minimised – to avoid the cross-contamination risk that cash poses, we have removed cash payment options at many of our checkouts. We realise that paying cash is the only option for some people, therefore continue to offer this in a minimised capacity. Where possible, we request that all patrons use card/phone payment

With these measures in place, we can continue to offer a safe space for our staff and customers, and continue to serve our community with essential fresh food and produce. We greatly appreciate our customer’s cooperation in this difficult time.

Please give us a call at any of our stores if you have any questions regarding this period.

Much love – The Toscano Family